Terms and conditions


PAYMENT METHODS
In our online store you are welcome to pay by bank / credit card, invoice or partial payment. The prices include Swedish VAT of 25%. For orders from outside the EU the final sum will not include Swedish VAT. Local VAT and potential Customs may have to be paid in your country upon delivery.


BANK/CREDITCARDS
All bank / credit card transactions outside of Sweden are handled by our partner Verifone for safe and secure payments.
Accepted bank / credit cards for payment are Visa, MasterCard and Amex.


INVOICE
Together with our partner Klarna we are happy to offer all Swedish customers payment by invoice. 25 SEK will be added for this service (incl. VAT). The payment terms for this purchase is 14 days from the invoice date. The invoice is sent at the same time as the delivery is made.


PARTIAL PAYMENT
In cooperation with our partner Klarna we also offer our Swedish customers the possibility of partial payment. You get the goods delivered before you pay and you decide how much you pay a month (from 50 SEK / month or 1/24 of the total amount). An administrative surcharge of 29 SEK will be added, regardless of the number of purchases. You can always decide to pay the full remaining amount at once.


SHIPPING COSTS
The shipping cost within Sweden is 75 SEK.
Other countries, see below.
European countries:15 EUR
Rest of the world: 25 EUR


DELIVERY INFORMATION
We will send your order within Sweden with Schenker Privpak.
Normal delivery time is 1-3 working days within and your package is delivered to the nearest agent. You will receive a notification via SMS when your package is ready to be picked up.
For customers outside of Sweden the order will be delivered by UPS.
IMPORTANT INFORMATION
We are unable to redirect orders once they have been dispatched. Delivery times mentioned here are to be seen as guidelines only and may vary pending possible delays caused by payment authorization or customs clearance at the destination.
Please note that we are unable to deliver to Post Office boxes. In case of misleading information regarding the quantities in stock, due to technical issues, we reserve the right to cancel your order. 


UNCLAIMED GOODS
If you choose to not pick up your package when it has arrived at the nearest delivery point within the time frame (14 days), we will charge a fee of 250 SEK for the return delivery and administration costs as the package is returned to us. Please contact us if you have any questions!


EXCHANGES & RETURNS
You of course have the right to exchange and return your order for up to 14 days after you obtained your package. In order for the return to be approved, all goods needs to be unused and price tags / labels shall remain. Naturally all goods should be in the same condition as when you received them.
In your package you will find the form with all the information you need on how to handle an exchange or return.
CARD PAYMENT
If you paid your order with a bank / credit card, the money will be returned to the account the card is linked to, usually within 2-4 business days from the date the return has been handled.
Once your return is processed you will receive a confirmation e-mail.
INVOICE
If you wish to return your complete order, please do not pay anything on your invoice but await an e-mail from us stating that we received your return and credited the full invoice amount.
If you only return parts of your order, you pay for the garments you choose to keep and the invoicing fee. If your invoice for some reason is due before you have heard back from us, please inform Klarna at +46 (8) 120 120 10.
Opening hours:
Mon-Thu 8:30 to 20:00
Friday 08:30 to 17:00
Weekends 10:00 to 17:00


COMPLAINTS
If you wish to complain about a product, please contact us at the head office, info@claesgoran.com or +46 (8) 684 091 92 (the store), and tell us what is wrong with the product. If the product is still in stock we will replace it and if the product is sold out, we make sure your money is refunded to you immediately.


PERSONAL DATA
All personal data stored on this website is handled with extreme care. The information stored will not be resold in any way or used for purposes other than to provide you, as our customer, with the best service possible. Examples of occasions when this saved personal data is used could be to inform you about special offers, promotions or other marketing activities related to Claes Göran.
As a registered member you may at any time terminate your subscription by clicking the link unsubscribe that you find in our newsletters.


LINKS
If you follow an external link and thereby leave our site, the contents of the other site are outside our control and influence. Accordingly, we assume no responsibility in case a website which we link to may contain illegal content or content that infringes.


COOKIES
This site uses cookies. According to the Electronic Communications Act everyone who visits websites should be informed about what a cookie is and how it is used. A cookie is a text file stored on your computer when you visit the site. Cookies are used to facilitate access to information and functions, as well as to save the settings. Cookies are also used for data collection in order to analyze, for example, which pages are visited on the site to enable us to improve service to our visitors. If you wish to, you can turn off the cookie function in your browser. To do this, enter the security settings in your browser but please note this means that the functionality of the page can be limited.


GERNERAL TERMS
This page and its sub-pages are operated by Claes Göran / A Bondelid AB (VAT No SE556557116201). Address: Heimdalsgatan 8, 113 28 Stockholm SWEDEN.
If you are under 18 years old you must have parental permission to shop with us. 
All goods remain Claes Göran´s / A Bondelid AB´s property until full payment has been received.
Claes Göran / A Bondelid AB reserves the right for any typos on this site. 
We can not guarantee that all pictures 100% accurately reflect the true appearance. 
All fake orders and attempted fraud may be subject to prosecution. 

FORCE MAJEUR
In case of Force Majeur, Claes Göran / A Bondelid AB´s obligations are procrastinated. The contract between you and us can in such cases be partially or fully terminated by yourself or by us. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. A Bondelid will under such circumstances naturally do all we can to solve the matter for our customers as soon and entirely as possible.